Personal Information We Collect

When you visit our website, we automatically gather certain information about your device, including your web browser, IP address, time zone, and cookies stored on your device. As you browse, we also track the pages you view, the website that referred you, and how you interact with our site. This data, known as "Device Information," helps us improve your experience.

We collect Device Information using:

• Cookies – Small data files stored on your device to enhance site functionality. You can disable cookies via your browser settings.
• Log Files – Records of site activity, including IP addresses, browser types, and timestamps.
• Web Beacons, Tags & Pixels – Digital tools that track browsing behavior.

When you place an order, we collect additional details, such as your name, billing/shipping address, payment information, email, and phone number. This is referred to as "Order Information."

How We Use Your Personal Information?

The personal information we collect serves multiple business purposes that are essential to providing our services and enhancing your customer experience. Primarily, we use this data to process and fulfill your orders, which involves payment processing, order confirmation, product preparation, and delivery coordination. Your contact information enables us to communicate important updates about your order status, respond to your inquiries, and provide customer support when needed.

Beyond order fulfillment, we analyze aggregated website usage data to improve our digital platform's functionality, optimize product offerings, and enhance the overall user experience. This analysis helps us identify popular products, streamline navigation, and implement features that benefit our customers. We also use this information for security purposes, including fraud detection and prevention measures to protect both our business and our customers.

With your explicit consent, we may use your contact information to send you marketing communications about new products, seasonal offerings, special promotions, or bakery events. These communications are designed to provide value and keep you informed about opportunities we believe may interest you.

Information Sharing and Third-Party Disclosures

Fantaxy Bakery may share your personal information with carefully selected third-party service providers who assist us in various business operations. These include payment processors that handle transaction security, logistics partners responsible for order delivery, and IT service providers that maintain our website infrastructure. All third-party vendors are contractually bound to maintain strict confidentiality and implement appropriate security measures to protect your data.

In certain circumstances, we may be required to disclose personal information to comply with legal obligations, such as responding to valid court orders, subpoenas, or other lawful requests from government authorities. We may also disclose information when necessary to protect the rights, property, or safety of Fantaxy Bakery, our customers, or the public.

Your Rights and Choices

We respect your rights regarding your personal information. You may request access to the data we hold about you, ask for corrections to any inaccurate information, or request deletion of your personal data, subject to certain legal limitations. For marketing communications, you have the right to opt-out at any time by using the unsubscribe link in our emails or by contacting us directly.

To exercise any of these rights or if you have questions about how we handle your data, please contact our Data Protection Officer using the contact information provided at the end of this policy. We will respond to all legitimate requests within a reasonable timeframe and in accordance with applicable data protection laws.

Data Security Measures

Fantaxy Bakery implements comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security protocols include encryption technologies for sensitive data transmission, secure servers for data storage, and strict access controls that limit employee access to personal information on a need-to-know basis.

We regularly review and update our security practices to address emerging threats and maintain compliance with industry standards. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security of your data.

Data Retention Practices

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Order information is typically retained for a period that allows us to maintain proper business records, comply with accounting requirements, and handle any potential customer service or warranty issues. When personal data is no longer needed, we securely dispose of it using appropriate methods.

Security Measures

We implement industry-standard security protocols to protect your data, including encryption and secure payment processing. However, no online transmission is 100% secure—please ensure your account credentials remain confidential.

Age Restrictions

Our website is not intended for users under 18. We do not knowingly collect data from minors.

Policy Updates and Modifications

Fantaxy Bakery may update this Privacy Policy periodically to reflect changes in our practices, technological advancements, or legal requirements. When we make material changes to this policy, we will update the "Effective Date" at the bottom of this document and may provide additional notice through our website or email communications for significant changes.

We encourage you to review this policy regularly to stay informed about how we protect your information. Your continued use of our services after any changes to this policy constitutes your acceptance of the updated terms.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer:

By email: privacy@fantaxybakery.com
By phone: +60 12-841 4481
By mail: Data Protection Officer
Fantaxy Bakery
[Company Address]
[City, State, Postal Code]
Malaysia

Effective Date: 

Fantaxy Bakery values the trust you place in us when sharing your personal information. We are committed to maintaining that trust through transparent data practices and robust security measures, ensuring that your focus remains on enjoying our delicious bakery creations while we handle your data with the utmost care and responsibility.